| <?xml version="1.0" encoding="UTF-8"?> |
| <org.eclipse.epf.uma:TaskDescription xmi:version="2.0" xmlns:xmi="http://www.omg.org/XMI" xmlns:org.eclipse.epf.uma="http://www.eclipse.org/epf/uma/1.0.6/uma.ecore" xmlns:epf="http://www.eclipse.org/epf" epf:version="1.5.1" xmi:id="-xCz7FMvINdv3zLvonMDolQ" name="03_deliver_support_training,_YryeIDHNEeC7j_IRiP-WPQ" guid="-xCz7FMvINdv3zLvonMDolQ" changeDate="2012-05-30T14:00:22.183-0700" version="7.5.1"> |
| <mainDescription><p>
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| Because a release ultimately will have to be supported by Help Desk or other technical personnel, a set of training
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| materials designed to convey key concepts to those individuals must be developed and delivered by the&nbsp;development
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| team or by a technically oriented trainer.
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| </p>
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| <p>
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| Delivery of this training might include presentation slides, job aids, lab exercises, or workshops designed to provide
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| real-world scenarios to accelerate learning and retention. In addition, the training materials might be different for
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| each level (tier) of support.
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| </p></mainDescription> |
| <sections xmi:id="_-zenmOB8EeC1y_NExchKwQ" name="Validate support training logistics" guid="_-zenmOB8EeC1y_NExchKwQ"> |
| <sectionDescription><p>
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| Before actually delivering the training to support personnel, ensure that you have all the necessary components of the
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| training course, including:
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| </p>
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| <ul>
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| <li>
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| Presentation slides
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| </li>
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| <li>
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| Handouts
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| </li>
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| <li>
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| Training aids
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| </li>
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| <li>
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| Hands-on labs and/or exercises
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| </li>
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| <li>
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| Quizzes or tests
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| </li>
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| <li>
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| Feedback and/or instructor assessment forms
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| </li>
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| </ul>
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| <p>
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| Ensure that the classes have been scheduled correctly and that attendees have been identified. Also, validate that the
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| facilities where you will deliver the training have been properly booked and are furnished to accommodate the training
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| content and audience. If possible, send a reminder notice to the attendees several days (or a week) before the delivery
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| date.
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| </p></sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenl-B8EeC1y_NExchKwQ" name="Prepare for support training delivery" guid="_-zenl-B8EeC1y_NExchKwQ"> |
| <sectionDescription>Review the training materials so that you are familiar with them. If you encounter any areas where you are unsure or
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| tentative, engage experts from the development team or program who can help you understand the material. Then, update the
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| training materials accordingly and create instructor notes to help you remember key points as you deliver the training.
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| Instructor notes that you write will not only help you but might assist other instructors in the future who have not had
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| the benefit of working with the development team or program.</sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenluB8EeC1y_NExchKwQ" name="deliver support training and gather feedback" guid="_-zenluB8EeC1y_NExchKwQ"> |
| <sectionDescription>On the prescribed day(s) and time(s), deliver the training as planned. When each course is completed, solicit feedback from
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| the attendees about the course material, its organization and flow, the learning objectives, how well the instructor
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| delivered the content, and whether the course met their expectations.</sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenleB8EeC1y_NExchKwQ" name="Provide feedback to the program" guid="_-zenleB8EeC1y_NExchKwQ"> |
| <sectionDescription>Consolidate the feedback from the courses delivered and provide it to the program manager or their delegate for review.</sectionDescription> |
| </sections> |
| <purpose>The purpose of this task is to provide personnel at all levels of support (Tiers 1, 2, and 3) with the appropriate amount
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| of training on the features that are being delivered as part of a specific Release.</purpose> |
| </org.eclipse.epf.uma:TaskDescription> |
