| <?xml version="1.0" encoding="UTF-8"?> |
| <org.eclipse.epf.uma:TaskDescription xmi:version="2.0" xmlns:xmi="http://www.omg.org/XMI" xmlns:org.eclipse.epf.uma="http://www.eclipse.org/epf/uma/1.0.6/uma.ecore" xmlns:rmc="http://www.ibm.com/rmc" rmc:version="7.5.1" xmlns:epf="http://www.eclipse.org/epf" epf:version="1.5.1" xmi:id="-IfcWgUklth25pRzdNTE8LA" name="create_update_training_materials,_yJRakDHMEeC7j_IRiP-WPQ" guid="-IfcWgUklth25pRzdNTE8LA" changeDate="2012-05-30T14:02:19.664-0700" version="7.5.1"> |
| <mainDescription><p>
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| Having the correct amount and type of materials available to adequately train end users and supporters of an
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| application is necessary to promote usability and to achieve the desired business value. If a course ceveloper is
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| available, they can assume most of the burden of creating the training materials, lab exercises, and workshops&nbsp;for
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| delivery of&nbsp;those courses to either end users or support personnel. If a course developer is not
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| available,&nbsp;development team members should take the time to properly develop a suite of training materials for the
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| feature set developed during a release.
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| </p>
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| <p>
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| Although different parts of training materials should be created during feature development sprint/iterations, the bulk
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| of the work (and the integration of the materials) usually is reserved for the release sprint/iteration that occurs
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| immediately before a scheduled release.
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| </p></mainDescription> |
| <sections xmi:id="_-zennOB8EeC1y_NExchKwQ" name="Determine scope of training materials" guid="_-zennOB8EeC1y_NExchKwQ"> |
| <sectionDescription><p>
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| Consult the program manager and deployment manager to determine the extent of training materials required for this
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| release. Depending on the contents of the release, more or fewer training materials might be needed to support both end
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| users and IT operations support personnel.
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| </p>
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| <p>
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| Training materials generally consist of a combination of:
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| </p>
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| <ul>
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| <li>
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| Presentation slides
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| </li>
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| <li>
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| Handouts
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| </li>
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| <li>
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| Training aids
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| </li>
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| <li>
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| Hands-on labs and/or exercises
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| </li>
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| <li>
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| Quizzes or tests
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| </li>
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| <li>
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| Practical application workshops
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| </li>
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| </ul>
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| <p>
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| Training materials often are grouped into modules, each with a set of learning objectives and competency assessments.
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| </p></sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenm-B8EeC1y_NExchKwQ" name="Develop user training materials" guid="_-zenm-B8EeC1y_NExchKwQ"> |
| <sectionDescription><p>
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| Leverage all the user documentation that has been prepared previously or is in the process of being prepared. The table
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| of contents of the user documentation will provide a starting point for developing a training course framework and a
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| lesson plan.
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| </p>
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| <p>
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| First identify the learning objectives of each training module, then reuse as much user documentation as is possible.
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| If tutorials were documented within either user or support documentation, they are a good source of content for
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| training modules.
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| </p></sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenmuB8EeC1y_NExchKwQ" name="Develop support training materials" guid="_-zenmuB8EeC1y_NExchKwQ"> |
| <sectionDescription><p>
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| In many cases, IT support personnel are experienced enough to require minimal training on a product release. However,
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| where the product is new to the support organization, or the support personnel themselves are inexperienced or
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| unfamiliar with a particular technology, support training becomes very important to the success of the product rollout.
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| </p>
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| <p>
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| Using the support documentation as a guideline, identify the parts of the product on which IT support personnel will
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| need to be trained. Identify training modules and document learning objectives for each module, then leverage as much
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| of the support documentation content as you can to create your training materials.
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| </p></sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenn-B8EeC1y_NExchKwQ" name="Perform quality review" guid="_-zenn-B8EeC1y_NExchKwQ"> |
| <sectionDescription>As user and support training materials are developed, plan and conduct a quality review during the release sprint/iteration
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| to ensure that the materials are of sufficient quantity and quality. Update and improve the training materials based on the
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| results of the quality review.</sectionDescription> |
| </sections> |
| <sections xmi:id="_-zennuB8EeC1y_NExchKwQ" name="Perform dry run" guid="_-zennuB8EeC1y_NExchKwQ"> |
| <sectionDescription>Before formally delivering the user or support training, plan a sprint/iteration task in which representatives of both the
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| user and support communities are invited to participate in a dry run of the training materials. Use the feedback obtained
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| from these sessions to improve the training materials during the release sprint/iteration.</sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenneB8EeC1y_NExchKwQ" name="Deliver training materials" guid="_-zenneB8EeC1y_NExchKwQ"> |
| <sectionDescription>When the final user and support training materials are complete, deliver them to the deployment manager for integration
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| with the training materials from the other teams participating in the program.</sectionDescription> |
| </sections> |
| <purpose>The purpose of this task is to enable adoption of the product and to encourage its proper use.</purpose> |
| </org.eclipse.epf.uma:TaskDescription> |
