| <?xml version="1.0" encoding="UTF-8"?> |
| <org.eclipse.epf.uma:TaskDescription xmi:version="2.0" xmlns:xmi="http://www.omg.org/XMI" xmlns:org.eclipse.epf.uma="http://www.eclipse.org/epf/uma/1.0.6/uma.ecore" xmlns:epf="http://www.eclipse.org/epf" epf:version="1.5.1" xmi:id="-w4UHaO9nSn7-q_CMq-Ofog" name="02_02_deliver_end_user_training,_nnueQ2zvEeCPgecPbK9bdg" guid="-w4UHaO9nSn7-q_CMq-Ofog" changeDate="2012-05-30T13:58:23.423-0700" version="7.5.1"> |
| <mainDescription><p>
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| Often, a trainer will deliver training to end users; rarely will the development team deliver training because they are
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| busy developing additional features for this or other systems. If a trainer is not available, the product owner might
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| have to train the end users.
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| </p>
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| <p>
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| End user training usually consists of presentation slides, job aids, hands-on labs and exercises, or workshops that
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| integrate these methods into an environment that the end users can understand and relate to.
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| </p></mainDescription> |
| <sections xmi:id="_-zeAhOB8EeC1y_NExchKwQ" name="Validate user training logistics" guid="_-zeAhOB8EeC1y_NExchKwQ"> |
| <sectionDescription><p>
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| Before actually delivering the training to end users, ensure that you have all the necessary components of the training
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| course, including:
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| </p>
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| <ul>
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| <li>
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| Presentation slides
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| </li>
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| <li>
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| Handouts
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| </li>
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| <li>
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| Training aids
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| </li>
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| <li>
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| Hands-on labs and/or exercises
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| </li>
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| <li>
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| Quizzes or tests
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| </li>
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| <li>
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| Feedback and/or instructor assessment forms
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| </li>
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| </ul>
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| <p>
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| Ensure the classes have been scheduled correctly and attendees have been identified. Verify that the facilities where
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| you will deliver the training have been properly booked and are furnished to accommodate the training content and
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| audience. If possible, send a reminder notice to the attendees several days (or a week) before the delivery date.
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| </p></sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenkuB8EeC1y_NExchKwQ" name="Prepare for user training delivery" guid="_-zenkuB8EeC1y_NExchKwQ"> |
| <sectionDescription>Review the training materials so that you are familiar with them. If you encounter any areas in which you are unsure or
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| tentative about, engage experts from the development team or program who can help you understand the material. Then, update
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| the training materials accordingly and create instructor notes to help you remember key points as you deliver the training.
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| Instructor notes that you author will not only help you, but they might assist other instructors in the future who have not
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| had the benefit of working with the development team or program.</sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenkeB8EeC1y_NExchKwQ" name="Deliver user training and gather feedback" guid="_-zenkeB8EeC1y_NExchKwQ"> |
| <sectionDescription>On the prescribed day(s) and time(s), deliver the training as planned. When each course is completed, solicit feedback from
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| the attendees on the course material, its organization and flow, the learning objectives, how well the instructor delivered
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| the content, and whether the course met their expectations.</sectionDescription> |
| </sections> |
| <sections xmi:id="_-zenkOB8EeC1y_NExchKwQ" name="Provide feedback to the program level" guid="_-zenkOB8EeC1y_NExchKwQ"> |
| <sectionDescription>Consolidate the feedback from the courses delivered and provide it to the program manager or their delegate for review.</sectionDescription> |
| </sections> |
| <purpose>The purpose of this task is to ensure that end users are properly trained to use the system to achieve the maximum business
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| value.</purpose> |
| </org.eclipse.epf.uma:TaskDescription> |
