pages/support.html

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<h2>Community and professional support for Jubula</h2>
<p>
There are a few ways to get started working with Jubula. We have some tutorials, videos 
and documentation if you want to explore on your own, and there are community resources to find help 
and keep up to date. BREDEX GmbH also offers a variety of training, consulting and 
support options for Jubula users. 
</p>


<h3>Community support</h3>

Use the Jubula forum, mailing list and bugzilla for more information on Jubula.

<ul>
<li>
<a href="http://www.eclipse.org/forums/eclipse.jubula">Jubula Forum</a>
</li>
<li>
<a href="http://dev.eclipse.org/mailman/listinfo/jubula-dev">jubula-dev mailing list</a>
</li>
<li>
<a href="http://dev.eclipse.org/mailman/listinfo/jubula-rc-dev">jubula-rc-dev mailing list</a>
</li>
</ul>

<h3>Professional support</h3>
<p>
The Jubula team and community provide free assistance in the Jubula forum. 
If you would like tailored support for your individual questions, or help with specific aspects of your environment and process, then 
you might want to consider the option of professional support.
</p>
<p>
For more information on support packages, see the
<a href="http://testing.bredex.de" target="_blank">Testing Resources Portal</a></p> 
or contact the BREDEX team at <img src="images/ecl_infomail.png" height="12px">

<h3>Training and consulting</h3>
<p>
Our test consultants have experience in designing and automating tests according to
best practices for robustness and readability, as well as working with continuous integration and 
dedicated test environments. We offer training and consulting services as well as proofs of concept and
review sessions for all aspects of working with Jubula. 
</p>
<ul>
<li>For a list of training and consulting packages, see the <a href="http://testing.bredex.de"
target="_blank">Testing Resources Portal</a>
</li>
<li>You can also contact the BREDEX Team at <img src="images/ecl_infomail.png" height="12px">
for an individual coaching offer.
</li>
</ul>

<h3>Bugzilla</h3>
<p>
You can submit and view bugs using the Jubula bugzilla. Please check for 
<a href="https://bugs.eclipse.org/bugs/buglist.cgi?query_format=advanced;bug_severity=blocker;bug_severity=critical;bug_severity=major;bug_severity=normal;bug_severity=minor;bug_severity=trivial;bug_status=UNCONFIRMED;bug_status=NEW;bug_status=ASSIGNED;bug_status=REOPENED;bug_status=RESOLVED;bug_status=VERIFIED;resolution=---;resolution=FIXED;classification=Technology;product=Jubula">duplicates</a>
first. When entering a defect, please provide steps to reproduce the bug, information on your environment, version and architecture and any other information (log files, error messages) that will help us to reproduce it.
</p>
<p>
More information on writing good bug reports is in the <a href="http://wiki.eclipse.org/JubulaWikiBugGuidelines">Jubula Wiki</a>.
</p>
<ul>
<li><a href="https://bugs.eclipse.org/bugs/enter_bug.cgi?product=Jubula">Enter a new Jubula bug</a></li>
<li><a href="https://bugs.eclipse.org/bugs/buglist.cgi?bug_severity=blocker&bug_severity=critical&bug_severity=major&bug_severity=normal&bug_severity=minor&bug_severity=trivial&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=REOPENED&classification=Technology&columnlist=bug_severity%2Cpriority%2Cop_sys%2Cassigned_to%2Cbug_status%2Cresolution%2Cshort_desc%2Copendate&product=Jubula&query_format=advanced&order=priority%2Cbug_severity%2Copendate%2Cbug_status%2Cassigned_to%2Cbug_id&query_based_on=">New, unconfirmed, reopened bugs</a></li>
<li><a href="https://bugs.eclipse.org/bugs/buglist.cgi?bug_severity=blocker&bug_severity=critical&bug_severity=major&bug_severity=normal&classification=Technology&product=Jubula&query_format=advanced&order=bug_status%2Cpriority%2Cbug_severity%2Copendate%2Cassigned_to%2Cbug_id&query_based_on=">All bugs with the severity normal or higher</a></li>
<li><a href="https://bugs.eclipse.org/bugs/buglist.cgi?query_format=advanced;bug_severity=minor;bug_severity=trivial;bug_severity=enhancement;product=Jubula;classification=Technology">All bugs with the severity minor, trivial or enhancement</a></li>
<li><a href="https://bugs.eclipse.org/bugs/report.cgi?x_axis_field=bug_status&y_axis_field=bug_severity&z_axis_field=&query_format=report-table&short_desc_type=allwordssubstr&short_desc=&classification=Technology&product=Jubula&longdesc_type=allwordssubstr&longdesc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_severity=blocker&bug_severity=critical&bug_severity=major&bug_severity=normal&bug_severity=minor&bug_severity=trivial&emailtype1=substring&email1=&emailtype2=substring&email2=&bug_id_type=anyexact&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&format=table&action=wrap&field0-0-0=noop&type0-0-0=noop&value0-0-0=">Severity / Status report</a></li>
</ul>


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<h2>Getting started with Jubula</h2>
<ul>
<li>
In Jubula, work through our cheat sheets to learn the main 
concepts of writing, executing and analyzing tests. 
<br>
<b>Open "Help - Cheat Sheets" to see the available tutorials.</b>
</li>
<li>
Context-sensitive online help is available from most views and dialogs in Jubula. 
Press <b>F1</b> for currently relevant topics. Full documentation is installed with 
the standalone version.  
</li>
</ul>

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		<h2>Help with your testing</h2>
		Ask us about professional services for 
		testing your application, writing extensions and 
		setting up your test process!
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		<h2>Upcoming training courses</h2>
		BREDEX GmbH holds regular training courses
		for Jubula. See the <a href="http://www.bredex.de/web/index.php/program_de.html" 
		target="_blank">BREDEX website</a> for the 
		next dates.
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