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| <h1>Support</h1> |
| |
| <p> |
| If you looking for help with a problem in RAP, you can go through the |
| following checklist sequentially to find out where to get the answer |
| or support you need: |
| </p> |
| |
| <ul> |
| <li><a href="#technologies">Understand the Underlying Technologies</a></li> |
| <li><a href="#devguide">Read the Developer Guide</a></li> |
| <li><a href="#faq">Check the FAQ</a></li> |
| <li><a href="#newsgroup-archive">Check the Newsgroup Archive</a></li> |
| <li><a href="#existing-bugs">Look for an Existing Bug Report</a></li> |
| <li><a href="#newsgroup">Ask on the Community Newsgroup</a></li> |
| <li><a href="#new-bugs">File a Bug Report</a></li> |
| </ul> |
| |
| <div id="technologies" class="homeitem3col" style="clear: both"> |
| <h3>Understand the Underlying Technologies</h3> |
| <p> |
| RAP applications are basically RCP applications that run in a servlet |
| container environment. |
| Consequently, you should have a working understanding of the underlying |
| technologies to develop RAP applications. |
| Those technologies include |
| <a href="http://www.eclipse.org/swt">SWT</a>, |
| <a href="http://wiki.eclipse.org/index.php/Rich_Client_Platform">RCP</a>, |
| <a href="http://www.eclipse.org/equinox/">Equinox OSGi</a>, and |
| <a href="http://java.sun.com/products/servlet/">Servlet technology</a>. |
| </p> |
| <p> |
| Many questions and problems that occur while developing RAP applications |
| are not particularly related to RAP, but to the technologies below. |
| As an example, layout issues are usually SWT-related, dependencies |
| to third-party libraries are handled on the OSGi level, |
| and questions regarding session handling are related to the servlet |
| container. |
| If your question relates to one of those technologies, please read the |
| available documentation (we collected some useful links on our |
| <a href="/rap/documentation/#resources">documentation page</a>) |
| and try to find answers at the related channels. |
| </p> |
| </div> |
| |
| <div id="devguide" class="homeitem3col" style="clear: both"> |
| <h3>Read the Developer Guide</h3> |
| <p> |
| The RAP Developer Guide is the official RAP help that is included in the |
| Eclipse Help system once you installed the RAP Tooling. |
| It can also be accessed |
| <a href="http://help.eclipse.org/helios/index.jsp?topic=/org.eclipse.rap.help/help/html/intro.html">online</a>. |
| </p> |
| </div> |
| |
| <div id="faq" class="homeitem3col" style="clear: both"> |
| <h3>Check the FAQ</h3> |
| <p> |
| Consult the |
| <a href="http://wiki.eclipse.org/RAP/FAQ">Frequently Asked Questions (FAQ)</a> |
| to see if your question has already been answered. |
| </p> |
| </div> |
| |
| <div id="newsgroup-archive" class="homeitem3col" style="clear: both"> |
| <h3>Check the Newsgroup Archive</h3> |
| <p> |
| Chances are that your question has already been answered on our |
| community newsgroup but hasn't made it into the FAQ. |
| You can browse the |
| <a href="http://www.eclipse.org/forums/eclipse.technology.rap"> |
| newsgroup archive online</a> |
| or |
| <a href="news://news.eclipse.org/eclipse.technology.rap">subscribe</a> |
| to the newsgroup with your news reader. |
| See also |
| <a href="http://wiki.eclipse.org/index.php/Webmaster_FAQ#How_do_I_access_the_Eclipse_newsgroups.3F"> |
| this FAQ</a> for instructions on subscribing. |
| </p> |
| </div> |
| |
| <div id="existing-bugs" class="homeitem3col" style="clear: both"> |
| <h3>Look for an Existing Bug Report</h3> |
| <p> |
| If your problem is related to some misbehavior in RAP, please review the |
| <a href="https://bugs.eclipse.org/bugs/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=RAP&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=nowords&keywords=plan&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_severity=blocker&bug_severity=critical&bug_severity=major&bug_severity=normal&bug_severity=minor&bug_severity=trivial&emailtype1=substring&email1=&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0="> |
| list of all open bug reports</a> |
| in our bugzilla and check if the problem has already been reported. |
| Bug reports usually contain information on the progress of the work on |
| the issue and may also offer workarounds. |
| </p> |
| <p> |
| If you'd like to call for a new feature, please check the |
| <a href="https://bugs.eclipse.org/bugs/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=RAP&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_severity=enhancement&emailtype1=substring&email1=&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0="> |
| list of open enhancement requests</a> for an existing bug that covers |
| your request. |
| </p> |
| <p> |
| If you found something, you can vote for the bug or provide additional |
| information in a comment. |
| But please refrain from posting comments like |
| "When will this bug be fixed?" or "Any progress on this?" |
| — |
| those comments don't help anyone, they only slow down the development. |
| </p> |
| </div> |
| |
| <div id="newsgroup" class="homeitem3col" style="clear: both"> |
| <h3>Ask on the Community Newsgroup</h3> |
| <p> |
| If you could not find anything related in the newsgroup archives or in |
| the bugzilla, post your question to the newsgroup. |
| For details on how to use the newsgroup, see |
| <a href="http://wiki.eclipse.org/index.php/Webmaster_FAQ#How_do_I_access_the_Eclipse_newsgroups.3F"> |
| this FAQ</a>. |
| </p> |
| <p> |
| The RAP Newsgroup is intended for user community discussions on |
| RAP usage and troubleshooting. Developers contributing to RAP should |
| use the <a href="https://dev.eclipse.org/mailman/listinfo/rap-dev"> |
| mailing list</a>. |
| </p> |
| </div> |
| |
| <div id="new-bugs" class="homeitem3col" style="clear: both"> |
| <h3>File a Bug Report</h3> |
| <p> |
| If you followed the steps above and believe that there is a defect or a |
| missing feature that you'd like to report, you should submit a new bug. |
| You can either submit bugs using |
| <a href="http://eclipse.org/mylyn">Mylyn</a> or the |
| <a href="https://bugs.eclipse.org/bugs/enter_bug.cgi?product=RAP&rep_platform=All&op_sys=all"> |
| Bugzilla web interface</a>. |
| For defects provide steps on how to reproduce. |
| For enhancements outline a use case. |
| Please read the |
| <a href="http://wiki.eclipse.org/RAP_Bug_Reporting_Howto">RAP Bug |
| Reporting Howto</a> before you submit your bug. |
| </p> |
| </div> |
| |
| <!-- |
| TODO |
| Provide patches |
| Commercial support |
| --> |
| |
| </div> |
| |
| </div> |
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