| <?xml version="1.0" encoding="UTF-8"?> |
| <!-- |
| Copyright (c) 2022, 2023 IBM Corporation. |
| All rights reserved. This program and the accompanying materials |
| are made available under the terms of the Eclipse Public License 2.0 |
| which accompanies this distribution, and is available at |
| https://www.eclipse.org/legal/epl-2.0/ |
| |
| SPDX-License-Identifier: EPL-2.0 |
| |
| Contributors: |
| IBM Corporation - initial API and implementation |
| --> |
| <!DOCTYPE reference PUBLIC "-//OASIS//DTD DITA Reference//EN" "reference.dtd" > |
| <reference id="ref_support" xml:lang="en-us"> |
| <title>Support</title> |
| <shortdesc /> |
| |
| <prolog> |
| <copyright> |
| <copyryear year=""></copyryear> |
| <copyrholder> |
| Copyright (c) 2022, 2023 IBM Corporation. |
| All rights reserved. This program and the accompanying materials |
| are made available under the terms of the Eclipse Public License 2.0 |
| which accompanies this distribution, and is available at |
| https://www.eclipse.org/legal/epl-2.0/ |
| </copyrholder> |
| </copyright> |
| </prolog> |
| |
| |
| <refbody> |
| <section> |
| <p>Eclipse Memory Analyzer is an open source project. |
| See <xref format="html" scope="peer" href="https://eclipse.dev/mat/support/"></xref> |
| for suggestions about obtaining help if you have problems running the tool. |
| </p> |
| </section> |
| <section> |
| <title>Error Log</title> |
| For initial investigation of problems with Eclipse Memory Analyzer, consult the |
| error log using |
| <menucascade> |
| <uicontrol>Window</uicontrol> |
| <uicontrol>Error Log</uicontrol> |
| </menucascade> |
| </section> |
| <section> |
| <title>Acquire Diagnostics</title> |
| To further assist in diagnosing a problem with Eclipse Memory Analyzer itself |
| try the <xref format="html" scope="peer" href="javascript:executeCommand(%22org.eclipse.mat.ui.diagnostics.Diagnostics%22)"> |
| <b>Acquire diagnostics</b></xref> command, also available from |
| <menucascade> |
| <uicontrol>Help</uicontrol> |
| <uicontrol>Memory Analyzer Diagnostics...</uicontrol> |
| </menucascade> |
| This can capture a thread dump, showing what each Java thread in the |
| Eclipse Memory Analyzer process is doing. |
| It can also capture a heap dump. |
| </section> |
| </refbody> |
| </reference> |